A garage door cable can come off for several reasons, but the most common reasons we see during a garage door service are listed below:

• Broken spring: When a torsion spring breaks, the cables lose the tension that keeps them wrapped around the drums and can quickly come off (especially on a single spring system).
• Frayed cables: Damaged cables may prevent the cable from winding properly or at all.
•  Improper spring tension: Too much or too little spring tension can create slack in the cables, allowing them to come off the drums (generally in the open position).
• Obstruction under the door: If the door hits an object while closing, one side can stop while the other continues moving, causing a cable to jump off the drum.

If your garage door starts closing but reverses before reaching the closed position, the opener is detecting what it believes is an obstruction or excessive resistance. The most common causes are listed below:

• Safety sensors: The photo-eye sensors near the bottom of the tracks may be dirty, blocked, or out of alignment. The door moves within the track, so even a slight bump can cause the door to reverse.
• Broken or weak spring(s): A door with failing springs becomes harder to move, which can cause the opener to reverse.
• Sensitive force settings: The opener may interpret normal door resistance as an obstruction and reverse. Force settings may need fine-tuning. This is common with wood doors as they change in weight due to weather, paint/staining, temperature, etc.
• Incorrect close limit settings: If the opener thinks the floor is higher than it is, it may reverse before fully closing or stop before hitting the floor. The close travel limit may need adjustment, or the mechanism may need to be replaced.

We offer the best garage door repair in Phoenix and surrounding areas, so give us a call today, and we can help get your garage door functioning normally again.

In our experience, most garage door openers last 10–15 years, though many can operate for 20 years or more with proper maintenance and garage door service.

The cost of a new garage door depends on the size, material, insulation, and installation requirements. However, we offer free estimates for your garage door service over the phone that’ll get you close, if not the exact cost of the job installed.

We recommend that garage door lubrication be done every 6-12 months. In hot, dusty climates like Phoenix and Tucson, lubricating every 3–6 months during a garage door service can help keep the door operating smoothly and quietly.

A broken spring is one of the most common things we see during a garage door service. Here are the most obvious signs:

• You heard a loud bang: Many homeowners describe the sound of a spring breaking as a gunshot or a vehicle collision in the direction of the garage.
• Visible gap in the spring: For conventional spring systems, look above the garage door. A broken spring will usually have a 2–4-inch gap where the steel has snapped.
• The door opens a few inches and stops: The opener's safety system may detect excessive weight and stop operating.
• Cables are loose or have come off: When a spring breaks, the cables often lose tension and may unwind from the drums, making it appear that they’ve snapped.

The cost of garage door springs depends on the type of spring, the quantity of springs, door weight, and door size. Most commonly, springs installed during a garage door service will run you $375-$400, in our experience. We offer free estimates over the phone if you want the exact price for your garage door. 

When a garage door remote stops working, it’s usually one of a few common issues listed below:

• Dead or weak battery: This is the #1 cause. Even if the LED on the remote lights up, the battery may not have enough power to transmit a strong signal.
• Remote needs reprogramming: If the opener lost memory (after a power outage, wear, or surge), the remote may need to be re-paired.
• Signal interference: LED bulbs are the most common source of interference, but Wi-Fi routers or nearby electronics can sometimes interfere with the opener’s radio frequency as well.
• Receiver board issue: If multiple remotes stop working at once, the problem may be in the opener’s logic board.
• Locked “vacation” mode: Some openers have a lock feature on the wall control that disables remote operation. Ensure the door is in the closed position. If the opener light flashes when you click the remote and the door doesn’t move, the lock feature is most likely engaged. To toggle it on/off, hold the “lock” button on the wall control for 3-5 seconds then release.

Reach out to us today for the best garage door service in Phoenix and surrounding areas.

Yes, ADS provides the best garage door installation for residential and commercial garage and overhead doors and repairs throughout Phoenix and surrounding areas.

Yes, our team is available for emergency repair services whenever you need urgent garage door service or have overhead door issues.